The Ohio State University

Your Plan for Health (YP4H) Next Generation Member Portal

One-Stop Shop Portal for Health and Wellness

Background

The Ohio State University's approach to fostering a culture of well-being and optimal performance is through providing benefit-eligible faculty, staff, and their enrolled spouses and partners, approximately 40,000 members, with the programs and resources that empower them to pursue a life of health and wellness.

The Ohio State University (OSU) had set out to develop a member portal that would provide a “one-stop-shop” experience for Your Plan for Health participants. However, its initial attempt was unable to create the high-impact user experience that was envisioned. Not only was the current state platform extremely limited from a customization standpoint, but it also lacked the agility that was necessary to keep the user experience engaging. Because of this, OSU sought to secure vendor partnerships to create a next-generation member health portal. 

Approach

Navigator was able to provide project management, business analysis and testing leadership for this high-visibility project that involved coordination across the University's Medical Center, Health Plan, and Information Technology and Human Resources Departments, as well as coordination with multiple vendors. Navigator utilized proven project management methodologies to ensure quality product delivery. “In addition to the complexity of the project, we were also up against an extremely tight deadline for go-live, with the added challenge of key project personnel turnover. Without Navigator’s expertise and dedicated partnership, I do not believe we could have delivered such a successful product within the expected time frame,” said the University’s Director of Benefits.

Results

Through OSU's partnership with Navigator, they were able to deliver this project within target timelines and on budget. Also, they were able to achieve its key project goal of providing an engaging, configurable member web portal that is still in use today. 

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Navigator Management Partners
Navigator Management Partners was founded in 2001 to offer organizations a different kind of management and technology consulting partner. Our team is comprised of top-performing consultants with years of experience in solving business challenges by implementing information technology and management solutions, including Strategy, Program / Project Management, Organizational Change Management, Business Intelligence, Business Analysis and Process Design, Testing and Deployment, Solution Architecture, and Software Solution Selection, including cutting-edge, cloud-based solutions. Through collaborative partnership, we advise clients on solving tough business challenges in ways that improve operational performance and drive sustainable results.

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